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Refund Policy

Refund Policy

At Bright Growth IT Solutions, we are committed to delivering high-quality IT solutions and ensuring customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued for our services or products.

1. Services Covered

This policy applies to all services provided by Bright Growth IT Solutions, including but not limited to:

  • Web Design & Development

  • Software Development

  • Mobile App Development

  • Digital Marketing (SEO, Google Ads, Social Media)

  • Hosting & Maintenance Services

2. Non-Tangible Services

Since our services involve significant time, effort, and resources, refunds are generally not provided once a project has started, unless otherwise stated in the contract.

However, partial refunds may be considered under specific conditions, such as:

  • The project has not been initiated after payment.

  • Work delivered does not meet the agreed scope or specifications (as verified in the project agreement).

3. Custom Software or Digital Products

For digital products, software licenses, or custom development work:

  • Refunds are not issued once access to the product has been granted or files have been delivered.

  • In cases of technical issues, we will provide bug fixing, support, or replacement, not refunds.

4. Cancellations

If you choose to cancel a project before work begins, you may be eligible for a partial refund (minus administrative or consultation fees).
Once work has started, refunds are issued only at the company’s discretion.

5. Monthly Services (e.g., SEO, Ads, Maintenance)

For ongoing services billed monthly:

  • Clients may cancel with a written notice at least 15 days before the next billing cycle.

  • Payments for the current billing period are non-refundable, as the work and resources are already allocated.

6. Dispute Resolution

If you are dissatisfied with our service, please contact us at [support@brightgrowthitsolutions.com] within 7 days of project delivery. We’ll review the issue and strive to reach a fair resolution.

7. Changes to This Policy

Bright Growth IT Solutions reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

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